Handles payment processing and settlement according to the approved setup.
Security & Trust
Understand how Roboloan handles your data.
Learn about platform access, servicing records, and the responsibilities of our payment partners.
Account access
Access based on responsibility.
Role- and permission-based access controls govern who can use lender and administration areas. Organization access is scoped to the records users are authorized to see.
Account protection
Controls for account security.
Roboloan’s current account controls include protected credential storage, password requirements, lockout after repeated failed sign-in attempts, and optional two-factor authentication.
Secure connections
Protecting information in transit.
Roboloan uses HTTPS and HTTP Strict Transport Security to help protect information as it travels between your browser and the platform.
Activity history
A record of important actions.
Audit history helps your team review important servicing actions, including what changed, when it changed, and who performed the action.
Infrastructure and recovery
Operating the platform.
Roboloan runs on managed cloud infrastructure with database backup and recovery capabilities. Contact our team if your organization needs details about recovery arrangements or infrastructure requirements.
Operational access and incidents
Supporting the platform responsibly.
Access to production data is limited to team members who need it to operate and support the platform. Roboloan maintains an internal process for investigating and responding to security incidents.
See our Privacy Policy for how information is collected and used.
Payment responsibilities
Payment processing and servicing have distinct roles.
Maintains the related payment status, allocation, servicing history, and audit records. Roboloan does not hold borrower payment funds.
For details about payment information handled by your organization’s integration, contact our team.
Certification status
Current certifications and assessments.
Roboloan has not obtained SOC 2, PCI DSS, ISO 27001, or other third-party security certifications at this time. Contact us to discuss any assessments or documentation your organization requires.
We will update this page when verified controls or completed assessments change.
Reporting a security concern
Report a security concern.
Email security@roboloan.io. Describe the affected page or feature and what you observed. Please do not include passwords, full payment details, or borrower documents in your initial message.
For account access problems, contact support.
Vendor review
Have a security questionnaire?
Tell us which controls or documentation your organization needs to evaluate Roboloan. Our team will explain what information is available and which requirements need further discussion.