How it works

From your first loan record to the final payoff.

Follow the servicing journey in Roboloan, from organizing account information to recording payments and preserving the final history.

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Before your first loan

Get your organization ready.

Work with our team to discuss your portfolio, team access, and setup needs. If you plan to accept online payments, we will explain the onboarding and approval requirements for your payment setup.

The servicing journey

Seven steps, one account history.

The screens below follow the same example loan through setup, payment allocation, and payoff.

  1. Set up

    Steps 1–3

    Loan RL-10842 · Terms
    Original principal$1,500,000.00
    Interest rate7.10%
    Scheduled payment$24,850.00
    MaturityMar 1, 2028
    Setup. The loan terms your team enters become the starting point for servicing.

    1. Set up the loan.

      Enter the borrower relationship, principal, interest rate, maturity, and other servicing terms. Bringing an existing portfolio? Talk with our team about importing your records.

    2. Connect the borrower.

      Keep borrower information linked to the right loan and arrange portal access when available for the account.

    3. Review the schedule.

      Check scheduled obligations and upcoming payment dates so your team has a clear starting point for servicing.

  2. Service

    Steps 4–6

    Loan RL-10842 · Payment
    Payment · Oct 1$24,850.00
    Principal $17,359.50 Interest $7,490.50
    Payment allocation. Each recorded payment shows how it was applied to the loan.

    1. Record and follow payments.

      Record payment activity or follow eligible online payments through Roboloan. Review the transaction status before treating a payment as completed.

    2. Review the allocation.

      See how the recorded payment applies to principal, interest, and applicable fees, and review the resulting loan history.

    3. Manage the account.

      Keep notes, fees, status changes, supporting records, and follow-up activity connected as servicing continues.

  3. Close out

    Step 7

    Loan RL-10842 · Payoff quote
    Good-through dateOct 16
    Principal balance$1,248,640.50
    Accrued interest$3,643.29
    Total payoff amount$1,252,283.79
    Payoff. The quote stays connected to the loan’s history.

    1. Complete payoff and preserve the history.

      Prepare payoff information, record final servicing activity, and retain the account history for later review.

Online payments

Who handles the payment?

The borrower reviews the payment and any applicable fee before authorizing. The payment-processing partner handles processing and settlement under the approved setup. Roboloan maintains the related servicing record and does not hold borrower payment funds.

Read about payment responsibilities

Migration preparation

Prepare for a clear transition.

We will discuss the available approach for your portfolio before you commit to a transition.

  1. 01

    Gather your source records

    Identify your current source records: borrowers, loan terms, balances, schedules, fees, documents, and transaction history.

  2. 02

    Choose what carries forward

    Tell us which records and dates must be carried forward.

  3. 03

    Map and prepare the data

    Discuss supported formats, field mapping, and any cleanup needed before import.

  4. 04

    Agree how records are checked

    Agree how starting balances and account history will be reviewed before use.

  5. 05

    Confirm access and payments

    Confirm team access, borrower invitations, and any payment-onboarding requirements.

Use sample or redacted records for the initial conversation. Questions about setup? Email onboarding@roboloan.io.

Discuss your migration

See it in action

Walk through the process with your team in mind.

See how your loan records, borrower access, payment activity, and payoff workflow could fit together in Roboloan.

Request a demo