Loan overview
Review the balance, scheduled payment information, and account details made available by your lender.
For borrowers
Your loan information, in one place.
Your lender uses Roboloan to provide access to relevant account information and eligible online payment options. Sign in using the access arranged by your lender or servicing team.
Who does what
Your lender manages your loan. Roboloan provides the software.
Your lender or servicer is responsible for your loan terms, payment obligations, balances, fees, and payoff information. Roboloan provides the platform used to access the account and maintain servicing records.
In the borrower portal
Find the information available for your account.
Payment history
Review payment activity and the transaction status shown for your account.
Documents
Access the statements and loan documents your servicing team makes available.
Online payments
Where enabled, review eligible payment options and the total before authorizing.
Available information and features depend on your lender’s setup and your account.
Getting access
New to the borrower portal?
Use the invitation sent by your lender or servicing team to set up access. If the invitation is missing or expired, ask that team to confirm your email address and arrange a new invitation.
Already have an account? Sign in to continue.
Next scheduled loan payment
$2,679.17
Due November 1 · Loan RL-10288
Loan payment$2,679.17
Online Payment Service FeeShown before you authorize
Paying online
Review before you authorize.
The payment provider handles processing and settlement. A submitted or processing payment is not confirmation that funds have settled.
- Sign in and choose the loan you want to view.
- Review the payment information and options available for the account.
- Choose an eligible payment method.
- Review the loan-payment amount, any separate Online Payment Service Fee, and the total.
- Read the authorization shown for that payment and confirm when you are ready.
- Review the resulting status and keep the confirmation details.
Understand the total.
- Loan payment
- The amount paid toward the loan.
- Online Payment Service Fee
- A separate fee, when applicable, for the eligible online payment. It does not reduce the loan balance.
- Total payment
- The combined amount you authorize.
The available payment methods and applicable fee depend on your lender’s approved setup.
Account safety
Keep your account access private.
Use your own sign-in details and do not share your password. If you suspect someone has accessed your account without permission, contact support.
Roboloan’s account and organization-access controls are described on our Security & Trust page.
Getting help
Contact the right team.
Questions about the loan
Contact your lender or servicer for loan questions.
Your servicing team can help with payment amounts, interest, due dates, account corrections, late fees, payoff quotes, and permitted payment arrangements.
If an online payment option is unavailable, ask your lender or servicer which payment methods are permitted for your account.
Questions about the platform
Need technical help?
For sign-in problems, expired reset links, or a technical issue using Roboloan, review sign-in help or email support@roboloan.io. Please include the page or feature and the error message you saw. Do not send passwords or full payment details.
Borrower portal
Ready to view your account?
Use your existing account details or the invitation from your servicing team.