Questions before you get started?

Roboloan is designed for private and hard-money lenders managing business-purpose loans, along with the teams that service those accounts. Contact us to confirm whether your loan types and workflows are supported.

Tell us how many loans you service and what work you need to manage. We will help you assess whether Roboloan’s current capabilities and participation requirements fit your operation.

Roboloan is in active development. Some capabilities are available today and others are still being built. We will confirm current availability for your organization during your walkthrough.

Ask our team to review your specific loan terms and demonstrate the calculations and workflows you need. Confirm support for interest-only payments, balloon amounts, extensions, construction activity, and any other specialized requirements before onboarding.

Roboloan LLC is based in Colleyville, Texas. Email info@roboloan.io for company inquiries or sales@roboloan.io for product questions.

Participating lenders use Roboloan at $0 software cost, with no subscription or per-seat fees, while keeping Roboloan Payments enabled for eligible borrower payments. Payment-related fees and participation requirements apply. See Pricing for details.

Roboloan earns revenue through its integrated online payment service when borrowers make eligible payments through the platform.

Participating lenders keep Roboloan Payments enabled for eligible borrower payments and meet the requirements of their approved setup and service agreement. Our team will explain eligibility and participation conditions before onboarding.

Contact our team to review how the change would affect participation, account access, and your records. Ask about available export and transition options before making changes.

Roboloan Payments is the integrated online payment experience for eligible borrower payments. It connects payment activity with the related servicing record. Payment-processing partners handle processing and settlement under the organization’s approved setup.

Available online payment methods depend on your organization’s approved payment setup. Borrowers can review the options and any applicable fee before authorizing a payment. For other ways to pay, contact your lender or servicer.

Participating lenders may continue to accept legitimate alternative payment methods where permitted and appropriate for their servicing operation. Ask our team how checks, wires, payoff funds, and other approved transactions fit your setup.

Before an eligible online payment is authorized, the borrower should be able to review the loan-payment amount, any applicable Online Payment Service Fee, and the total payment separately. The applicable fee depends on the approved payment setup.

No. An applicable Online Payment Service Fee is separate from the loan payment and does not reduce the loan balance. The payment review should show the loan payment, service fee, and total separately.

No. Payment processing and settlement are handled by the integrated payment partner under the approved payment arrangement. Roboloan maintains the related servicing information.

Settlement follows the payment-processing partner’s procedures and your organization’s approved arrangement. Processing costs may be deducted under that arrangement. Email payments@roboloan.io for the timing and deductions that apply to your setup; payment authorization is not confirmation of settlement.

Returns, reversals, and disputes follow the applicable payment-provider procedures and your organization’s approved arrangement. The related servicing record must reflect the outcome. Contact your lender or servicer about the effect on your account. Roboloan support can help investigate a technical problem with the platform.

Online payment availability can depend on the organization’s payment setup and the account’s current configuration. If you do not see an online payment option, contact your lender or servicer for the permitted ways to pay.

Talk with our onboarding team at onboarding@roboloan.io about your current records, balances, schedules, and payment history. We will discuss the migration options available for your portfolio and the information needed to assess them.

Timing depends on your portfolio, the condition of your records, required setup, and any payment-provider approvals. We will discuss the available onboarding approach and expected next steps after reviewing your needs.

Discuss the records you need and the export or transition options available for your organization before onboarding. Ask our team to confirm supported formats, included history, and any conditions in your agreement.

Roboloan’s published controls include organization-scoped access, permissions, secure connections, account protections, and audit history. Visit Security & Trust for the current description of controls and certification status.

Roboloan does not currently claim SOC 2 certification or other third-party security attestations. Visit Security & Trust for the current disclosures and email security@roboloan.io about your organization’s requirements.

Borrowers use an invitation from their lender or servicing team to set up access. If an invitation has expired or account access is unavailable, they should contact that team.

Your lender or servicer handles questions about loan terms, balances, payment obligations, and payoff amounts. Roboloan support helps with access and technical issues.