Questions About Roboloan, Answered.

Roboloan is supported by its integrated online payment service rather than a traditional lender software subscription. Lenders that keep Roboloan Payments enabled as their integrated online payment option for eligible borrower payments receive access to the servicing platform at $0 software cost.

Roboloan generates revenue through its integrated online payment service. When a borrower makes an eligible payment through Roboloan, an applicable Online Payment Service Fee may be disclosed before authorization. Our payment-processing partner processes the transaction, and Roboloan retains the applicable remaining margin after processing costs.

Roboloan Payments is the integrated online payment option that lenders enable for their borrowers. It connects eligible borrower payments directly to the loan's servicing record, so allocations, balances, and payment history stay in one place.

Participating lenders do not pay a traditional software subscription or per-seat license fee. Roboloan's revenue comes from the integrated online payment service when eligible borrower payments are made through the platform, not from a fee charged directly to the lender for using the servicing software.

An Online Payment Service Fee may apply when a borrower chooses to make an eligible payment through Roboloan's integrated online payment option. Whether a fee applies, and the amount, depends on the payment method, loan type, applicable law, and required disclosures, and is confirmed by our payment-processing partner before authorization.

When applicable, the Online Payment Service Fee is displayed separately from the loan payment amount before the borrower authorizes the transaction, alongside the total amount to be debited.

No. The Online Payment Service Fee, when applicable, is separate from the loan payment. It is not applied toward principal, interest, escrow, taxes, insurance, or other loan amounts, and it does not reduce the outstanding loan balance.

Yes. Participating lenders may continue to accept legitimate alternative payment methods where permitted or operationally appropriate, including checks, wires, payoff funds, title-company payments, bankruptcy payments, insurance proceeds, and other approved servicing transactions.

Our payment-processing partner processes each transaction and deducts applicable processing costs. The lender then receives settlement according to the payment structure approved for their organization.

Roboloan is a loan servicing technology platform, not a money transmitter or lender. Borrower payments are processed by our payment-processing partner, which handles settlement according to the approved payment structure.

Our team works with your organization to import existing loans, borrowers, and servicing history, configure your portfolio, and enable Roboloan Payments before borrowers are invited. A member of our team will walk through timeline and data requirements as part of onboarding.

Roboloan restricts access using role-based permissions, requires authenticated sign-in for lender and borrower accounts, and maintains an audit history of important servicing actions. See our Security & Trust page for more detail.

Returned or reversed payments are handled according to our payment-processing partner's return and reversal procedures, and the servicing record is updated to reflect the return so the loan's balance and history stay accurate.

Roboloan keeps the payoff quote, good-through date, accrued interest, applicable charges, and total payoff amount connected to the loan record so your team and the borrower are working from the same information through closeout.